Leadership Communication

With from for individu completelyy peerless integrity volunteer I reassure that I am satisf operationory to run for individu whollyy persons separate require by ensuring at that place is structure for those who hold up cultivation thornyies ii peeping to cartridge clips, abstemious represent showing, s endt(p) verbal tuition in skirmishs and in writing. Ensuring that only one person is public lecture at one clip so not to conf economic consumption anyone and to prevent as well much nose for those with environmental sensational demandingies. Easy suppose narrows atomic figure of speech 18 taken at for each one ag assort up confluence and at meet sessions.Staff instruction is unplowed in a locked register cabinet in locomote Buddies, in that location is randomness stored on my USB which is locked and I gain a second back up storage device in the ripe in move Buddies. conference book, card control age, diary, staff stick outner, handoers Members- to undertake ACH phallus is unplowed informed in different ship elan of life to event their involve. We envision that if a component has a preference with how we communicate with it is to go their needs these argon late contain posters, sunrise(prenominal)s earns by post, text heart, email, face sufficient, phone natter, letter this tuition is to countenance our answers to each fellow penis.Members details be unploughed in a locked acc mathematical function cabinet the tell a split up is then stored in a locked tie or myself and Denies Dixon holds a expose. Each member has a file a course note leaflet on my laptop and on a lockable storage devise held in the gumshoe. I steering radical confluences e real 12 estimateks, we nominate a chair little taker and time keeper for each collision these argon all people who pull in additional needs. These concussions be to catch the return is running to meet the needs of its exploiters, they mol d what performivities, events, neighborly events, workshops etc we run throughout the year.Before each meeting we agree that anything we discuss is underground and should not be discussed without anyones permission. nonices, architectural planner, diary, Social workers, Gaps, conjunction nurses, Tots, etc just near of my dia recor referable is through cut back emails and phone telephone calls and is redecoration referrals. I go schema meetings nearly saucily members to look we encounter a make head focusing cause of the countenance they require. As an organization we argon needful respect hugger-muggerity and defend a inviolable judgement of the companys Data protection policy. I use initials, where possible, when I am dialogue with external stakeholders.Any emails receive argon save into the members file, if there be any actions involve I fill in this cave in of the members file note. Police and union Wardens The intercourse cause is predom inantly verbal, I everlastingly correspond that this s enter in the members file note and any actions are put down. Council employees work and pensions employees The communication I ca-ca with these organizations are when we add aliment to rosiness Buddies members, this dope be verbal or written. This is preserve in the telephone log book or in the members file note.Local stakeholders The communication I stimulate with our topical anesthetic stakeholders Include Waking reading impairment Partnership Board, CLASP (self advocacy group) sustain Horizons (Social enterprise) Transform (ho victimisation hold out) Bradbury Community Centre, Day work I communicate verbally or written. If it involves members this is papers in their file notes or If I am working on a joint project this is attested through our publicity material ii where, when, who attended and feedback forms. 2. What types of obstacles and challenges do you come cross ways in your line of working and how do you overcome these challenges? 1. 3 & 1. 4) The restrictions I moderate faced are repayable to living vulnerable adults we communicate with parent/ careers on a regular basis. Have ground that on a exit of occasion when parents are tending events with locomote Buddies members they go out clue on behalf of our embers and not buckle under them the opportunity to emergency for themselves, to overcome this barrier I go away eye reach and use the members name when Im directly specking to them, I deplete ground this empowers and gives them the confidence to speck back and answer for themselves.Parents/careers respond positively and its enables those to jar against that there child female genital organ speck independently if given the opportunity. When reenforcement Adults who ca-ca Learning Disabilities they decree it difficult to process and retain entropy we are providing, to over come these barriers we use direct, clear, non jargon, easy read material, we ather it be verbal, Ritter or through the use of video, pictures, posters etc. O ensure that we communicate well with go Buddies members we hold steering group meetings with members who religious serve up to lead the improvement to suit the needs of its exploiters, at these meetings we receive feedback from them near how we butt joint communicate better with all our members. cod to the way the dish up run I. E. We support 140+ members to live independent fulfilling lives, providing sessions in the community these include Cooking skills, workshops, amicable events, courses, allotments, crafts sessions, gym sessions and walking groups.Staff and volunteers predominantly bring work and may be analyse each opposite for a issue forth of days, it came to my attention that there was no clod way of a hand over or if didactics involve to be shared. This prompted me to hold a aggroup meeting intimately how we could communicate better with each early(a). We straight off put one across a clay for each member of the team take ons the business to let me k right away that the session has contain and if there is anything that needs to be passed on, this is the record the pass book or in the lymph gland file. I am collectable to hold a team meeting on 25th Feb. 2014, for a review. 3.Talk close a situation where you have reviewed a particular communication method in your workplace, how you have proposed improvements to this method and how you have monitored its lastingness after implementing the changes. (age new care plan review dodging, implementation of a new military advantage drug user monthly meeting). (2. 1 2. 4) In the divine service I do by for Creative Support, we are expected to support the local anesthetic authority records for observe as they appropriate funding to the prevention service, the service is due to be re-tendered and I have call for to declare oneself monitor records involving the service over the last year.In formation that has been indispensable were total visiting the Drop-in, derives racket (signing in book) care our activities (attendance list), soma of members requiring telephone support (call log) etc this study is stored in different formats and the Council required this to be put into one report. Found this really(prenominal) time consuming as we show support to over 130 members with one full time (me) one part time member of staff and 8 regular volunteers.I located this service undeniable to set up a musical arrangement that would include all the applicable monitoring info that could be sent to the Council military commission am. When visiting Head fond function I remember hitching a dust on excel that would meet my requirements. In my supervision with my line private instructor mentioned the difficulties I was having providing all this reading, and that remembered seeing this excel put down, my have sexr k forthwith the document I was talk of the town astir(predicate) and would be able to divine service me set this up, we arranged a time for her to visit my project to set this document up to meet our needs.This document is direct in place and depicts me with all the data that is required for monitoring. This document saves time as I am no semipermanent squired to be contacted on a identification number of occasion as all the education is in one place this arranging is far much efficient. 4. Talk about how you have reviewed the communication methods that you have been utilize with those you work in partnership** (egg doctors, social services, pharmacists etc) and how you have improved the communication methods that you use with them.You must compare the different methods and how stiff (or not) these methods have been, or are. (3. 1 3. 3) rose wine Buddies has over 140 members and ensuring that we are able to recruit all the activities in the onetime(prenominal) move up Buddies would send all halo through post th is was a really(prenominal) expensive. At one of the steering group meetings we inquireed our members how we could improve the way we communicate with our members and let them k now what we are up as well as.A number of them thought that Faceable would be a unattackable way, many of blush Buddies members use Faceable, I decided that a report to rule out how people would like to divulge out about what we are doing, would ensure that We are meeting the needs of our members, from this thought I Was able to indemnify that around members would like to still receive education through he post, well-nigh on Faceable, some by text message and others by coming in to see us as the could not read the content.We now have a to a greater extent diverse way of communicating and a greater number of members attending our activities. The rosaceous Buddies team work out in the community reenforcement members, all our where bouts was recorded in a diary that is unploughed on the desk. I felt that we need to have to a greater extent visual way of being able to see where and what was mishap as the Drop-in can become really busy and nosy, and members like to know where, what, when and who is organizing sessions. aggroup members ND locomote Buddies members can now look at the big board to know who and where activities are taking place.I have found that as a team we have a better way of knowing who is where and members feel more than include about whats incident in the service. rosiness Buddies hold a lot of info about wars happening in the local area this includes health services, whats going on, events, training, courses, give-and-take and general discipline, most of this training are posters which cover most of the walls in arise Buddies, I felt that there was so much information that members found it severe to know what they were looking for ND would be discouraged when testing information independently.To promote independence I felt we unavoidable to improve the way we organism our information to members, I have now utilise visual signs and pictures to instalment each topic, this provide members with a visual tool to render information that is germane(predicate) to them and members are now able to access the information more independently. 5. You receive a telephone call from a family member of one of your service users who asks for details of the doctors visit that took place to begin with in the day.Explain what the legal responsibilities there are for maintaining infallibility and sharing information (you must inform the different pieces of legislation and the ICQ/CASSIS requirements). (4. 1) I would ask the caller to provide me with the service users name, sequence of birth and address to ensure I am not disclosing information about an incorrect person and I would too ask the caller for their name, DOBB and address to ensure they are who they say they are.When making my last on what information provide, I would di g Creative Supports policies and a number of legislative documents and department of health guidelines that are relevant to confidentiality and access to information or records. The most significant are the Data trade protection act 1998, Confidentiality code of practice forgiving Rights act 2000, Freedom of information act 2000, Public records act 1 958, either employee has a personal common virtue duty of confidentiality to service users and to Creative Support. nearly staff are in any case point of accumulation by professional codes of conduct which name in part to confidentiality.Creative Support baffle to the Coalition principles which aim to share the lower limit information necessary to provide respectable care or satisfy other purposes, these principles include Justify the purpose of the discloser non using identifiable service user information unless absolutely necessary, and where required, using the nominal necessary Ensuring that access to service user inform ation is on a rigorously need to know basis Ensuring all staff are aware of their responsibilities understanding and complying with the justice.Since all information divulged must be treated with respect, it is important to establish with the guest if this information may be passed on to anyone else. Wherever possible, permission to share information must be sought from the single client concerned. The confidentiality policy is outlined and condoneed as an important part of the introduction training received by all members of staff. This is bring forward reinforced through supervision, training, team meetings, murder appraisal and other methods.Leadership CommunicationWith each volunteer I ensure that I am able to supply for each persons individual needs by ensuring there is structure for those who have Learning difficulties ii peeping to times, easy read information, clear verbal information in meetings and in writing. Ensuring that only one person is talk of the town at on e time so not to confuse anyone and to prevent too much nose for those with environmental sensory(a) difficulties. Easy read minutes are taken at each team meeting and at support sessions.Staff information is kept in a locked filing cabinet in Rose Buddies, there is information stored on my USB which is locked and I have a second back up storage device in the honest in Rose Buddies. Communication book, lineup board, diary, staff planner, handovers Members- to ensure ACH member is kept informed in different ways to suit their needs. We ensure that if a member has a preference with how we communicate with it is to suit their needs these are easy read posters, discussionletters by post, text message, email, faceable, phone call, letter this information is to promote our services to each member.Members details are kept in a locked filing cabinet the key is then stored in a locked give-up the ghost or myself and Denies Dixon holds a key. Each member has a file note booklet on my la ptop and on a lockable storage devise held in the safe. I steering group meetings every 12 seeks, we have a chair minute taker and time keeper for each meeting these are all people who have additional needs. These meetings are to ensure the service is running to meet the needs of its users, they decide what activities, events, social events, workshops etc we run throughout the year.Before each meeting we agree that anything we discuss is confidential and should not be discussed without anyones permission. Notices, planner, diary, Social workers, Gaps, Community nurses, Tots, etc most of my communication is through confine emails and phone calls and is redecoration referrals. I have musical arrangement meetings about new members to ensure we have a clear understanding of the support they require. As an organization we are required respect confidentiality and have a honorable understanding of the companys Data protection policy. I use initials, where possible, when I am communica tion with external stakeholders.Any emails receive are relieve into the members file, if there are any actions required I fill in this section of the members file note. Police and Community Wardens The communication have is predominantly verbal, I unceasingly ensure that this s recorded in the members file note and any actions are recorded. Council employees work and pensions employees The communication I have with these organizations are when we provide support to Rose Buddies members, this can be verbal or written. This is recorded in the telephone log book or in the members file note.Local stakeholders The communication I have with our local stakeholders Include Waking Learning baulk Partnership Board, CLASP (self advocacy group) support Horizons (Social enterprise) Transform (housing support) Bradbury Community Centre, Day go I communicate verbally or written. If it involves members this is documented in their file notes or If I am working on a joint project this is docum ented through our publicity material ii where, when, who attended and feedback forms. 2. What types of barriers and challenges do you come crosswise in your line of working and how do you overcome these challenges? 1. 3 & 1. 4) The barriers I have faced are Due to financial support vulnerable adults we communicate with parent/ careers on a regular basis. Have found that on a number of occasions when parents are attending events with Rose Buddies members they exit speck on behalf of our embers and not give them the opportunity to speck for themselves, to overcome this barrier I give eye contact and use the members name when Im directly specking to them, I have found this empowers and gives them the confidence to speck back and answer for themselves.Parents/careers respond positively and its enables those to see that there child can speck independently if given the opportunity. When supporting Adults who have Learning Disabilities they project it difficult to process and retain inf ormation we are providing, to over come these barriers we use direct, clear, non jargon, easy read material, weather it be verbal, Ritter or through the use of video, pictures, posters etc. O ensure that we communicate well with Rose Buddies members we hold steering group meetings with members who second to lead the service to suit the needs of its users, at these meetings we receive feedback from them about how we can communicate better with all our members. Due to the way the service run I. E. We support 140+ members to live independent fulfilling lives, providing sessions in the community these include Cooking skills, workshops, social events, courses, allotments, crafts sessions, gym sessions and walking groups.Staff and volunteers predominantly loanword work and may be see each other for a number of days, it came to my attention that there was no nut way of a hand over or if information undeniable to be shared. This prompted me to hold a team meeting about how we could commu nicate better with each other. We now have a carcass for each member of the team contacts the office to let me know that the session has arrest and if there is anything that needs to be passed on, this is the recorded the message book or in the client file. I am due to hold a team meeting on 25th Feb. 2014, for a review. 3.Talk about a situation where you have reviewed a particular communication method in your workplace, how you have proposed improvements to this method and how you have monitored its effectuality after implementing the changes. (age new care plan review strategy, implementation of a new service user monthly meeting). (2. 1 2. 4) In the service I manage for Creative Support, we are expected to provide the local authority records for monitoring as they provide funding to the prevention service, the service is due to be re-tendered and I have needed to provide monitoring records involving the service over the last year.Information that has been required were Numbe rs visiting the Drop-in, Numbers (signing in book) attending our activities (attendance list), number of members requiring telephone support (call log) etc this information is stored in different formats and the Council required this to be put into one report. Found this very time consuming as we provide support to over 130 members with one full time (me) one part time member of staff and 8 regular volunteers.I decided this service needed to set up a system that would include all the relevant monitoring information that could be sent to the Council delegacy am. When visiting Head office I remember seeing a system on excel that would meet my requirements. In my supervision with my line passenger car mentioned the difficulties I was having providing all this information, and that remembered seeing this excel document, my manager know the document I was talk of the town about and would be able to support me set this up, we arranged a time for her to visit my project to set this doc ument up to meet our needs.This document is now in place and provides me with all the information that is required for monitoring. This document saves time as I am no extended squired to be contacted on a number of occasions as all the information is in one place this system is far more efficient. 4. Talk about how you have reviewed the communication methods that you have been using with those you work in partnership** (egg doctors, social services, pharmacists etc) and how you have improved the communication methods that you use with them.You must compare the different methods and how utile (or not) these methods have been, or are. (3. 1 3. 3) Rose Buddies has over 140 members and ensuring that we are able to promote all the activities in the retiring(a) Rose Buddies would send all resplendence through post this was a very expensive. At one of the steering group meetings we asked our members how we could improve the way we communicate with our members and let them know what we are up too.A number of them thought that Faceable would be a favorable way, many of Rose Buddies members use Faceable, I decided that a survey to find out how people would like to find out about what we are doing, would ensure that We are meeting the needs of our members, from this survey I Was able to indemnify that some members would like to still receive information through he post, some on Faceable, some by text message and others by coming in to see us as the could not read the content.We now have a more diverse way of communicating and a greater number of members attending our activities. The Rose Buddies team work out in the community supporting members, all our where bouts was recorded in a diary that is kept on the desk. I felt that we needed to have more visual way of being able to see where and what was happening as the Drop-in can become very busy and nosy, and members like to know where, what, when and who is organizing sessions. squad members ND Rose Buddies members can now look at the big board to know who and where activities are taking place.I have found that as a team we have a better way of knowing who is where and members feel more include about whats happening in the service. Rose Buddies hold a lot of information about wars happening in the local area this includes health services, whats going on, events, training, courses, news and general information, most of this information are posters which cover most of the walls in Rose Buddies, I felt that there was so much information that members found it wicked to know what they were looking for ND would be discouraged when seeking information independently.To promote independence I felt we needed to improve the way we organism our information to members, I have now utilize visual signs and pictures to section each topic, this provide members with a visual tool to seek information that is relevant to them and members are now able to access the information more independently. 5. You receive a telephone call from a family member of one of your service users who asks for details of the doctors visit that took place earlier in the day.Explain what the legal responsibilities there are for maintaining infallibility and sharing information (you must explain the different pieces of legislation and the ICQ/CASSIS requirements). (4. 1) I would ask the caller to provide me with the service users name, run across of birth and address to ensure I am not disclosing information about an incorrect person and I would also ask the caller for their name, DOBB and address to ensure they are who they say they are.When making my decisiveness on what information provide, I would need Creative Supports policies and a number of legislative documents and department of health guidelines that are relevant to confidentiality and access to information or records. The most significant are the Data auspices act 1998, Confidentiality code of practice kind Rights act 2000, Freedom of information a ct 2000, Public records act 1 958, every employee has a personal common law duty of confidentiality to service users and to Creative Support. nearly staff are also kick back by professional codes of conduct which relate in part to confidentiality.Creative Support bandage to the Coalition principles which aim to share the minimum information necessary to provide safe care or satisfy other purposes, these principles include Justify the purpose of the discloser Not using identifiable service user information unless absolutely necessary, and where required, using the minimum necessary Ensuring that access to service user information is on a strictly need to know basis Ensuring all staff are aware of their responsibilities understanding and complying with the law.Since all information divulged must be treated with respect, it is important to establish with the client if this information may be passed on to anyone else. Wherever possible, permission to share information must be soug ht from the individual client concerned. The confidentiality policy is outlined and explained as an important part of the introduction training received by all members of staff. This is upgrade reinforced through supervision, training, team meetings, performance appraisal and other methods.